~faq~

Is there a charge for delivery?

We are pleased to offer free delivery with a minimum order of $500 in Northern Virginia.

Orders which do not meet the minimum for free delivery, or which are outside Northern Virginia, will be assessed a fee depending on distance, beginning at $25 for Burke and Fairfax Station.

Other fees are:

Up to 20 miles:  $50

Up to 35 miles:  $75

Up to 45 miles:  $100

Up to 60 miles:  $130

Upt to 70 miles:  $150

Fees may occasionally be waived or reduced for off-peak days.

What is the minimum rental?

The minimum rental amount for delivery in Burke, VA is $95, not including delivery fees.  When discounts are applied, total rental charges after discount must still meet the minimum.  

Minimum rentals for delivery are $150 off-peak and $200 on-season for all other areas.  Higher minimums may apply for areas more than 30 miles from Fairfax or which involve travel through heavy traffic.  

Are there any other charges and fees?

Prices do not include VA sales tax.  If you are using powered equipment outside, you may need to rent a generator ($95) or heavy-duty extension cord ($10).

 

Additional fees may apply for unusual circumstances, such as:

Difficult terrain (hills, stairs, etc)

Short set-up time for large events such as carnivals, requiring extra staff

Less than a 2-hour window for drop-off or pick-up (not including set-up time).  For example, if your event begins at 4pm and requires an hour of set-up time, your delivery window must begin no later than 1pm.

Late-night pick-up (our last pick-up is at 10pm)

Where are the bounce houses?

We don't have any.  

Why not?

Because everyone has bounce houses.   We wanted to offer something new!

 

And also, because bounce houses are not as safe as we like our rentals to be.  Sure, nothing is safe, and we all survived our unsafe childhoods filled with bounce houses, cap guns, and interstate rides in the back of an open pick-up truck (maybe that last one was just us), but we think that when you are responsible for the safety of 500 children who aren't yours, that's as good a time as any to become a helicopter parent.  

Kidsmart offers only the safest rentals available on the market.  We've searched far and wide to create a rental inventory that reflects our values of safety, creativity, and beauty - without sacrificing fun and excitement.  So while we don't offer bounce houses, we invite you to check out our unique games, like Giant Connect 4 and Giant Jenga, or consider a stream machines water party during the summer - these rentals are safe, interactive, and tons of fun.  We think your guests will love them!

How do we know our rental will be clean?  We've heard about people getting dirty party rentals.

We've heard that too!  In fact, you might have heard it from us.  We've been the customer that rented that dirty piece of equipment (it was a moonbounce, by the way), and we vowed that we would never rent dirty equipment again.  Since that moment, we have dedicated our lives to ending dirty party rentals everywhere.  It's our mission, our calling, our raison d'etre.  Everything we rent is spotlessly clean and beautiful or we don't rent it at all.  

Can we pick up instead of having our rentals delivered?

At this time, we are sorry that we cannot offer pick ups.  

 

Can we rent things from you and still rent a moonbounce from another company?

Of course!  We play well with others.  We can even recommend a preferred vendor.  

 

I want an item that you don't carry.  Do you have other things not listed on your website?

Maybe!  Call us and ask - we'd love to hear from you!  We can also obtain items from our local partners.  If enough customers request something, we might just go out and buy it!  

How much is the discount for schools and nonprofits, and who is eligible?

It varies depending on the individual rental items, but it is generally in the area of 10-15% on game rentals.  Our discounted packages are already discounted, so we can't discount them further.  However, if they don't fit your budget as written, we will work with you to find something that will.  

Most schools, houses of worship, community groups, camps, and other nonprofits are eligible for the discount.  

How long is the rental period?

4 hours maximum.  However, we will extend your rental period at no additional charge if our delivery schedule allows for it.

 

 Can you deliver and pick-up our rentals at a specific time?

We provide a 2-4 hour delivery and pick-up window.  Drop-off or pick-up up at a precise time means arranging our schedule for the day around one event, which can entail additional driving time, fuel, and staff.  Therefore, we have to charge additional fees to guarantee precise times.  Nevertheless, we will do our best to accommodate your preferences into our delivery schedule, but can't guarantee any exact time as part of our regular fees.  If you would like, we can even have our driver text you updates on the day-of.  Our schedule is designed to ensure that all equipment is delivered and set up before the start of an event. 

Can you deliver to Maryland or DC?

Maryland, yes, but unfortunately we do not have a DC business license and cannot legally deliver equipment to DC.  

What do we need to do prior to pick up?

Rentals should be restored to the way they were when they were left.  That means all game pieces picked up and placed on or near the games, and all games in their original locations.  Please do NOT dismantle any games, tents, or displays, stack games, or otherwise prepare games for pick-up other than returning things to their original locations.  This is likely to cause damage to games or make it more difficult for us to pack up properly and account for all pieces.  

What does the Game Manager at the Carnival Party do?

The purpose of the game manager is to make sure that all games are operated safely for both participants and equipment.  They will also make sure equipment functions properly throughout the party, and help with logistics such as explaining how games are played, changing batteries, and helping with prize distribution.  If all games are stopped prior to food/cake time, the attendant may - at the request of the host - help announce the cake and encourage guests to move to the seating area, help hand out cupcakes, etc., or otherwise perform minor party-related duties within the 2-hour party period.  However, they do not perform childcare functions and are not responsible for child supervision, nor do they perform cleaning duties (other than games). 

The overall organization of the party is the responsibility of the host, although we generally recommend: 1.5 hours game play, 30 minutes food and cake, clean-up.  

How is the Carnival Party organized?

The host is responsible for organizing the party, but the general recommendation is:

  • Adults or teen volunteers arrive a few minutes early to man games and familiarize themselves with games.  if you have a Game Manager they will explain the games, but can obviously only run one game at a time, so we recommend finding volunteers to run the other 3.  

  • Guests arrive and are given gift bags in which to collect prizes

  • Children play games for about 1.5 hours, moving from game to game as they choose.

  • 30 minutes food/cake

  • Clean up

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What games are available with the Basic Carnival Party?

We choose the games for the Basic Carnival Party package based on age, location, number of people, and tent color selection.  We are happy to include your preferences when possible.  We are able to keep this package affordable by limiting games that require extra space and manpower to transport and set up; therefore, some games are usually excluded from this package:  Porkchop Speedway, Frog Flinger, Dunk the Duck, Spill the Milk, Pirate Hook Toss, Slingshot, and Balloon Pop.  

Do the games come with prizes?

Games do not include prizes unless that is indicated in the description of the game or package rental.  Currently we offer one carnival party package and one fun fair package that do include prizes, but those offerings are subject to change. Prizes may always be purchased for an additional fee.  For large events such as school and church carnivals, we offer Prizes on Consignment.

How should we handle awarding prizes?

For Carnival Parties:

We recommend keeping a bucket of prizes at each game, and having volunteers award them to players when they win.  Games can be adjusted to make them easier or harder to make sure that they are challenging but that everyone gets plenty of prizes without running out too soon.  

About 300 prizes is usually the right amount to run out at about the 1.5 hour point, which helps move children to the cake area.  

If you do not have volunteers to run your game stations, you can leave out prize buckets on an honor system, but you may need additional prizes.  Some parents have also successfully used ticketing systems or prize tables.  We can provide prizes and prize buckets, but hosts will need to plan and organize the system.  

For Large Events:

For large events, we typically go through about 70-75 prizes per game, per hour.  If we provide attendants for your event, you may purchase these prizes for $20/hour, per game (rate subject to change at any time).  If you use your own volunteers, we can provided Prizes on Consignment, and you may pay for only the prizes that you use.  

Can you put the tents inside?

Yes, we can put tents inside.  We often put them in gyms and cafeterias.  They can fit in some residential houses, provided there is ample open space and high ceilings.  If you provide us with measurements and photos, we can determine if the tents will fit in your home.  In some cases, we may do a site visit once a contract is signed.  

Can you put the tents in a hilly yard?

Tents must be placed on relatively flat ground.  We can probably help you locate a spot in your yard or driveway where the tents will fit.  

What age group are the games appropriate for?

Our games are best for age 3 - adults.  We do most of our carnival parties for ages 3 - 10, and have provided equipment for grand openings, school and church carnivals, company picnics, employee game days, public festivals, and other community events.  We have games that are fun and appropriate for all ages.