~faq~

Is there a charge for delivery?

Orders will be assessed a fee depending on distance and difficulty, beginning at $25 for Burke and Fairfax Station.

Other fees are:

Up to 20 miles:  $50

Up to 30 miles:  $75

Up to 40 miles:  $100

Up to 50 miles:  $125

Up to 60 miles:  $150

Up to 70 miles:  $175

Additional fees may apply for:

Delivery more than 50 feet from loading area: $25-$50

Delivery over rough terrain or through obstacles (hills, doors, flagstone paths, more than 1 gate, elevator, stairs, etc): $25

No power available for concession machines: Please rent a generator for $75

Short time window for delivery or pick-up: Call for pricing

If you aren't sure about your set-up area, please send us a photo so we can give you an accurate estimate and ensure that we will be able to safely deliver your rentals in a timely manner.  We cannot accommodate delivery requests that involve steep hills, large staircases, long walk distances, or other circumstances that may be deemed unsafe or which would make timely set-up impossible. 

Fees may occasionally be waived or reduced for off-peak days.

What is the minimum rental?

The minimum rental amount for delivery in Burke, VA is $95, not including delivery fees.  When discounts are applied, total rental charges after discount must still meet the minimum.  

Minimum rentals for delivery are $150 off-peak and $200 on-season for all other areas.  Higher minimums may apply for areas more than 20 miles from Fairfax or which involve travel through heavy traffic.  

Are there any other charges and fees?

Prices do not include VA sales tax (about 6%).  

Where are the bounce houses?

We don't have any.  

Why not?

Because everyone has bounce houses.   We wanted to offer something new!

 

And also, because bounce houses are not as safe as we like our rentals to be.  Sure, nothing is safe, and we all survived our unsafe childhoods filled with bounce houses, cap guns, and interstate rides in the back of an open pick-up truck (maybe that last one was just us), but we think that when you are responsible for the safety of 500 children who aren't yours, that's as good a time as any to become a helicopter parent.  

Kidsmart offers only the safest rentals available on the market.  We've searched far and wide to create a rental inventory that reflects our values of safety, creativity, and beauty - without sacrificing fun and excitement.  So while we don't offer bounce houses, we invite you to check out our unique games, like Giant Connect 4 and Giant Jenga, or consider a stream machines water party during the summer - these rentals are safe, interactive, and tons of fun.  We think your guests will love them!

How do we know our rental will be clean?  We've heard about people getting dirty party rentals.

We've heard that too!  In fact, you might have heard it from us.  We've been the customer that rented that dirty piece of equipment (it was a moonbounce, by the way), and we vowed that we would never rent dirty equipment again.  Since that moment, we have dedicated our lives to ending dirty party rentals everywhere.  It's our mission, our calling, our raison d'etre.  Everything we rent is spotlessly clean and beautiful or we don't rent it at all.  

Can we pick up instead of having our rentals delivered?

At this time, we are sorry that we cannot offer pick ups.  

 

Can we rent things from you and still rent a moonbounce from another company?

Of course!  We play well with others.  We can even recommend a preferred vendor.  

 

I want an item that you don't carry.  Do you have other things not listed on your website?

Maybe!  Call us and ask - we'd love to hear from you!  We can also obtain items from our local partners.  If enough customers request something, we might just go out and buy it!  

How much is the discount for schools and nonprofits, and who is eligible?

It varies depending on the individual rental items, but it is generally in the area of 10-15% on game rentals.  Our discounted packages are already discounted, so we can't discount them further.  However, if they don't fit your budget as written, we will work with you to find something that will.  

Most schools, houses of worship, community groups, camps, and other nonprofits are eligible for the discount.  

How long is the rental period?

4 hours maximum.  However, we will extend your rental period at no additional charge if our delivery schedule allows for it.

 

 Can you deliver and pick-up our rentals at a specific time?

We provide a 2-4 hour delivery and pick-up window.  Drop-off or pick-up up at a precise time means arranging our schedule for the day around one event, which can entail additional driving time, fuel, and staff.  Therefore, we have to charge additional fees to guarantee precise times.  Nevertheless, we will do our best to accommodate your preferences into our delivery schedule, but can't guarantee any exact time as part of our regular fees.  If you would like, we can even have our driver text you updates on the day-of.  Our schedule is designed to ensure that all equipment is delivered and set up before the start of an event. 

Can you deliver to Maryland or DC?

Maryland, yes, but unfortunately we do not have a DC business license and cannot legally deliver equipment to DC.  

What do we need to do prior to pick up?

Rentals should be restored to the way they were when they were left.  That means all game pieces picked up and placed on or near the games, and all games in their original locations.  Please do NOT dismantle any games, tents, or displays, stack games, or otherwise prepare games for pick-up other than returning things to their original locations.  This is likely to cause damage to games or make it more difficult for us to pack up properly and account for all pieces.  

What does the Game Manager at the Carnival Party do?

The purpose of the game manager is to make sure that all games are operated safely for both participants and equipment.  They will also make sure equipment functions properly throughout the party, and help with logistics such as explaining how games are played, changing batteries, and helping with prize distribution.  If all games are stopped prior to food/cake time, the attendant may - at the request of the host - help announce the cake and encourage guests to move to the seating area, help hand out cupcakes, etc., or otherwise perform minor party-related duties within the 2-hour party period.  However, they do not perform childcare functions and are not responsible for child supervision, nor do they perform cleaning duties (other than games). 

The overall organization of the party is the responsibility of the host, although we generally recommend: 1.5 hours game play, 30 minutes food and cake, clean-up.  

How is the Carnival Party organized?

The host is responsible for organizing the party, but the general recommendation is:

  • Adults or teen volunteers arrive a few minutes early to man games and familiarize themselves with games.  If you have a Game Manager, they will explain the games, but can obviously only run one game at a time, so we recommend finding volunteers to run the other 3.  

  • Guests arrive and are given gift bags in which to collect prizes

  • Children play games for about 1.5 hours, moving from game to game as they choose.

  • 30 minutes food/cake

  • Clean up

What games are available with the Basic Carnival Party?

We choose the games for the Basic Carnival Party package based on age, location, number of people, and tent color selection.  We are happy to include your preferences when possible.  We are able to keep this package affordable by limiting games that require extra space and manpower to transport and set up; therefore, some games are usually excluded from this package:  Porkchop Speedway, Frog Flinger, Dunk the Duck, Spill the Milk, Pirate Hook Toss, Slingshot, and Balloon Pop.  

Do the games come with prizes?

Games do not include prizes unless that is indicated in the description of the game or package rental.  Currently we offer one carnival party package and one fun fair package that do include prizes, but those offerings are subject to change. Prizes may always be purchased for an additional fee.  For large events such as school and church carnivals, we offer Prizes on Consignment.

How should we handle awarding prizes?

For Carnival Parties:

We usually fill up buckets with one kind of prize each and put 2 or 3 buckets at each game.  We match the number of prizes per bucket to the number of guests, so that children can win 2 or 3 different prizes at each game.  Games can be adjusted to make them easier or harder to make sure that they are challenging but that everyone gets plenty of prizes without running out too soon.  

If you do not have volunteers to run your game stations, you can leave out prize buckets on an honor system.  You can also create a Prize Table and place all the buckets there, allowing children to go and choose a prize when they win.  In some cases, children have preferred to play games without prizes, and then fill up a goodie bag with a prize from each bucket at the end of the party.  

 

We can provide prizes and prize buckets, but hosts will need to plan and organize the system.  

For Large Events:

Large events, such as school carnivals and fundraisers, typically go through about 70-75 prizes per game, per hour.  If we provide attendants for your event, you may purchase these prizes for $20/hour, per game (rate subject to change at any time).  If you use your own volunteers, we can provided Prizes on Consignment, and you may pay for only the prizes that you use.  

Can you put the tents inside?

Yes, we can put tents inside.  We often put them in gyms and cafeterias.  They can fit in some residential houses, provided there is ample open space and high ceilings.  If you provide us with measurements and photos, we can determine if the tents will fit in your home.  In some cases, we may do a site visit once a contract is signed.  

Can you put the tents in a hilly yard?

Tents (and many of the games) must be placed on relatively flat ground.  We can probably help you locate a spot in your yard or driveway where the tents will fit.  

 

What age group are the games appropriate for?

Our games are best for age 3 - adults.  We do most of our small carnival parties for ages 3 - 10, but we also provide equipment for adult and family events such as grand openings, school and church carnivals, company picnics, employee game days, public festivals, and other community events.  We have games that are fun and appropriate for all ages.  

Do I need to pay a deposit?

Yes, deposits are required to hold rentals.  Deposits are refundable until 2 weeks prior to an event, minus a 10% fee for refunds of any payments made online.  Custom orders, such as backdrops or custom colors, may require a non-refundable deposit.  

What happens if I have to cancel my event with less than 2 weeks notice?

If you cancel with less than 2 weeks, but more than 2 days notice, any deposits paid are normally applied to a rescheduled event at no charge, subject to availability of equipment. Exceptions include actual costs incurred, such as for custom items or bank fees, and non-refundable deposits paid by Kidsmart to third parties, such as entertainers.  If an event is cancelled with less than 2 days notice, full payment is due and no refunds are issued.  

My event starts at 5pm, and my contract says rentals start at 5pm.  Can you come and set up earlier?

With our present booking software, contracts reflect only the actual times of your event, not delivery and pick-up times.  We plan delivery so that we are finished setting up before your event starts.  Please do not tell us your event starts earlier than it really does because you are worried we will be late.  If we get up at 5am to set up for your 8am event which turned out to be at 11am, it makes us grumpy.